Job Information
IHG Night Manager - Crowne Plaza Mawson Lakes Pre-Opening in Adelaide, Australia
Our hotels never sleep. So, we’re looking for a Night Manager to provide customer service support, and champion our ‘one team’ approach to make sure we provide our guest the same experience overnight as during the day. You will also be responsible for ensuring that the overnight reporting is completed and perform other essential tasks to help us stay one step ahead of tomorrow during our late-night shifts.
Every day is different, but you’ll mostly be:
Responsible for the Hotel Operations overnight ensuring our guests and employees needs are met
Checking guests in, out and managing any wake-up call requests
Answering phones and dealing with overnight guest queries
Running night audit property management systems or manual equivalents
Performing other duties such as concierge services and special guest requests
Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
What We need from you:
Leadership experience in a hotel preferably in the front office department
Accounting and mathematics skills for accurate auditing and payment processing
Cash handling experience for counting and securing bank and processing cash payments
Computer literacy, including familiarity with PMS software, highly regarded
Availability to work a rotating roster, weekends and public holidays
Must have Full Time Australian Working Rights
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Proactive health days and flexible work options.
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG.
Access to our discount retail platform that makes your pay for even further
We are proud to be IHG and we know you will be too #Gofurthertogether.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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