Job ID85402

LocationAurora, Colorado

Full/Part TimeFull-Time

Regular/TemporaryRegular

Why Work at Children's....

Here, it's different. Come join us. Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years. Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day. We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report. As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties. Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat. That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through o A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

Job Overview

The Administrative Support Division Trainer is responsible for the delivery of training to both new and current agents. The Trainer will be responsible to work with clinic leadership and Division leadership to guide, adjustments, and implementation of training programs to support the objectives of the organization. The Trainer must be familiar with all aspects of the Division's workflows and ensure the understanding of end-to-end workflows by all team members. The Trainer should employ tactics for learning programs and facilitate training both in-person and virtually as needs dictate. The Trainer would be responsible to deliver a coordinated training of both technical and soft skill curriculum. This team member supports the QA and Training Program.

Additional Information

Department Name: Insurance and Authorizations Job Status: Full time, 40 hours per week. Shift: Monday to Friday, 8am to 5pm, Hybrid

Qualifications

EDUCATION - High School Diploma or equivalent. EXPERIENCE - Minimum of two (2) years of related experience and one (1) year of informal or formal training experience. EQUIVALENCY - Bachelors' degree in Business Administration, Health Care Administration, Management, Finance, or related field will substitute for the required experience on a year-for-year basis.

Responsibilities

POPULATION SPECIFIC CARE * No direct patient care. ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. * Training and Facilitation: Deliver content in a highly impactful, engaging and applicable manner for short term and long-term employee development. This also includes providing training, coaching and support for external trainers. The Trainer would be creating, editing, and maintaining training materials. * Instructional Design Support: Provide continual needs analysis, research, and implementation of content to meet the needs of employees at all l vels of the organization. Topics include soft skill development talent development, clinic specific workflows, team performance, operational excellence, change management, etc. * Division Support: Provide assessment, development, coaching and implementation with team members to achieve business results which are aligned with the organizational mission, vision, values and strategy. * LMS Support: Provide support and back up for our internal LMS Systems Administrator as needed in areas such as database administration, user support, tracking, reporting and troubleshooting. This also includes supporting the integration and transition to a new LMS system that will impact the entire Children's Hospital Colorado organization. * Works with Quality to track performance at team and individual level to ensure the success of the training and utilizing resources efficiently * Partners closely with Revenue Cycle Training Team on updates necessary to curriculum and system-wide changes to processes * Coordinates and supports special assignments * Partners with unit/department leadership to create on-going training and