**Job Description [The Administrative Assistant is selected by the Director of Enforcement and the Intake Manager and is responsible to the Intake Manager and performs independent, responsible administrative duties for the Enforcement Division. Primary responsibilities include receiving and responding to calls and emails regarding complaints and Departmental procedures in a positive and professional manner; handling incoming/outgoing mail; maintaining and providing statistical data as requested; and supporting the Enforcement Division with other administrative duties. Work requires frequent contact with the public, government officials and department staff. Work is performed under general supervision, with moderate latitude for exercising initiative and independent judgment.

Essential Duties **]{arial",sans-serif"=""}

• Answer the divisions main phone lines, screen calls, and handle or forward calls as appropriate.
• Process all incoming and outgoing mail for the division, including all complaints filed with the agency.
• Update the case management system and other databases regarding complaints received.
• Maintain filing, record-keeping and record management systems.
• Generate daily and monthly reports of statistics from the case management system.
• Prepare and process purchase requisitions and travel vouchers for all employees of the division.
• Research and explain the agencys laws, rules, policies and procedures, both orally and in writing.
• Perform duties in accordance with the Complaint Resolution Procedures Manual, the Enforcement Plan and the Criminal Conviction Guidelines.
• Assist in responding to public information requests.
• Comply with division and/or agency training requirements.
• Demonstrate a spirit of teamwork, offering positive and constructive ideas, encouragement and support to other members of the staff and team while upholding the agencys core values.
• Keep management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the agency.
• Adhere to all TDLR personnel policies and performs related work as assigned.

Minimum Requirements [One (1) year of responsible experience in secretarial or administrative support work required, including experience with handling a large volume of phone calls on a daily basis. Graduation from a standard high school or equivalent required. Two years of college coursework from an accredited college or university may be substituted for the experience requirement. Bilingual candidates preferred, particularly those with Vietnamese language skills.< ]{arial",sans-serif"=""}