It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.

At Proofpoint, people are at the heart of our award-winning line up of cybersecurity solutions. And the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.

The Opportunity:

As a Network Operations Centre (NOC) Engineer, you will be part of an International team that monitors and maintains more than 14,000 servers and 250 Network devices, spanning 8 Data Centres, across the Globe. NOC Engineers troubleshoot and resolve routine and complex Network, Hardware, and Operating System issues in a timely and efficient manner. This ensures Proofpoint maintains high levels of Production system Availability & Uptime for our Customers. Given the global nature of our Business, our NOC Engineers work in a rotating shift pattern, ensuring 24x7 coverage for the Business. This role will primarily support the hours of 06:00-19:00 GMT/BST.

Your day-to-day

• Monitoring of internal Production systems.

• Performing Technical Triage, Diagnosis & Resolution of Incidents received by the NOC.

• Working Incidents effectively and efficiently and escalate to/engage Operations, Engineering, Support, and other personnel in accordance with established processes and procedures. Document Incident detail and actions taken on Production systems, with accuracy, and in compliance with established practices.

• Manage, Review and Update the status of all Major Incidents, within ticketing system, including issuing communications to the business during high impact Incidents.

• Assist in maintaining Operational Standards & Documentation; including runbooks, knowledge base articles, alerting hygiene and general procedures.

• Participate in the transfer of information from one shift to the next.

• Perform other duties as needed, including, but not limited to; attending Post-Mortem (Problem) Meetings on behalf of NOC, learn from/train others in both Technical and Procedural Operations.

What you bring to the team

• Previous experience of working within a Network Operations Center (NOC) or similar Operations environment, or in a Production Support Role. Knowledge of Linux (Command Line), Server Administration & Troubleshooting.

• Previous experience with bash and/or Python, or other Linux scripting/programming languages. Previous experience with monitoring tools (Splunk, Nagios etc.).

• Familiarity with ITSM/trouble ticketing systems (Jira, lighthouse, Bugzilla, ServiceNow etc.). Exceptional interpersonal, communication, initiative, and leadership abilities.

• Effective analytical, planning, organizational, and documentation skills.

• Proven ability to multitask and prioritize, while under pressure.

• Experience supporting Fortune 500, or Large Global Organizations with exposure to complex and multi-vendor ecosystems.

• Experience with Cloud Based and On-Premise Environments.

Desirable Certifications (not mandatory, but are preferable) LINUX (LPIC-1, CompTIA Linux+ etc.) and/or Microsoft/Microsoft Windows Server (MTA, MCSA etc.) certifications. ITIL Foundations v3/v4 or ITIL Specialist/Practitioner certifications or similar. Networking (CCNA, CompTIA Network+, JNCIA, AWS etc.) certifications.

Why Proofpoint

We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

#LI-AB1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Proofpoint has been honored with five Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform

• Blend innovation and speed in a constantly evolving cloud architecture

• Analyze new threats and offer deep insight through data-driven intel

• Collaborate with customers to help solve their toughest security challenges

   

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.