Career Opportunities: Customer Service Administrator (26071)

Requisition ID 26071 - Posted - ASSA ABLOY Global Solutions UK Ltd - Hospitality EMEA - GBR: England (Berkshire - Imperial Way) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Entry level - No Travel Required

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Customer Service Administrator- Reading

Can you bring your organisational skills to our Admin department? Join our team based in Reading and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What would you do as our Customer Service Administrator

As our Customer Service Administrator for the Global solutions division of ASSA ABLOY, you will have the opportunity to be part of a team looking to provide the very best support to our customers. Reporting to Service Administrator you will be responsible for, organising engineer daily schedule, renewing support agreements and invoicing customer for works carried out.

You would also:

• Arrange engineer commissioning, service & reactive calls.

• Ensure engineers have parts to complete work.

• Updating our Service Management system.

• Invoicing customers for works carried in our ERP system.

• Liaise with customers and other departments.

• Creating and renew License & service agreements.

  The skills and experience you need

  We are looking for someone who:

• Has a strong customer service background.

• Is a highly organised self-starter with a can-do attitude.

• Has excellent communication skills.

• Is PC literate.

• Demonstrates a flexible approach, enthusiastic, confident, and motivated to meet the challenges of a busy service team.

  What we offer

  We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• 25 paid holidays a year plus bank holiday’s, increasing to 28 following 5 years of service.

• Ex-gratia day for Christmas Eve

• Pension; 5% employee & 5% employer. Auto-enrolment after 3 months

• Life assurance 3 x basic salary; after qualifying time with Company.

• Access to an online benefits portal

• ASSA ABLOY Family Brand Discount (Yale)

• Access to Employee Care scheme

• Income Protection

• Private Medical Healthcare; covers employee with the option to pay extra to cover spouse / partner & children

  We review applications regularly, so don’t wait

  We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

  To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Izabella Plutowska, Sourcer at Izabella.plutowska@assaabloy.com

  Let’s create a safer and more open world - together!

  To find out more about us, visit www.assaabloy.com

  Who you would be working with

  ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

  Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Hospitality for a Customer Service Admin Assistant at our Reading Office. Part of Global Solutions, Hospitality provides an extensive range of advanced security access solutions designed to cater to the precise needs of any hotel property. Available solutions include Ving Card door locks, Mobile Access, Elsafe safes, access management software as well as location-based staff safety and hotel asset management technology.

  We are the ASSA ABLOY Group

  Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

  As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

  As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.