Position: Specialist, Technical Sales Location: Brighton, MI Job Id: 3689

of Openings: 1

Position: Specialist, Technical Sales

Location: Brighton, MI

Position Overview: The Technical Sales Specialist is a cross-functional role whose goal is to address technical product quotation requests in a highly responsive manner. The Technical Sales Specialist is responsible for handling incoming technical product questions and requests from customers and providing quotations. This role also provides technical product support to Customer Service and Sales.

Essential Duties and Responsibilities: 

*Address and respond to sales opportunities by providing quotations, technical information support, and customer support.

*Assist Channel Partners and End users to select the correct product for their request.

*Communicate and partner daily with internal and external customers via phone and email, to ask clarification questions, provide updates on the status of requests, and ultimately meet customer needs with product solutions.

*Provide technical support and product information to Sales and Customer Service.

*Contribute to daily department workflow management and customer responsiveness, through properly logging quotes and managing and prioritizing daily backlog.

*Assist in large project opportunities to ensure accurate and timely delivery by collaborating with planning, sales, channel partners, customer service, engineering, and production.

*Follow up on completed quotes as required, to assist sales in driving revenue and increasing hit rates.

*Review customer purchase orders to ensure they comply with quotation and requested product.

*Perform order entry of customer purchase orders as needed.

*Assist in project managing engineered product orders from quotation to shipment, and in some cases after shipment support.

*Assist with any customer service-related questions.

*Performs other related duties as assigned. 

Knowledge, Skills, Competencies, and Abilities: 

*Ability to learn and adapt quickly.

*Knowledge and/or ability to work with material handling products is a plus.

*Ability to demonstrate a proficiency in Microsoft Office software.

*Ability to objectively analyze/resolve customer related questions. 

*Must have strong telephone and interpersonal skills and be able to function in a fast-paced environment.

*Must be well organized and thorough with details and follow-up.

*Contributes to team effort by accomplishing related results as needed.

*Ability to multitask, work independently, work effectively with a sense of urgency and within a team, and present to groups.

*Ability to calculate figures and amounts such as discounts, interest, and percentages.

*Ability to deal with problems involving several concrete variables in standardized situations.

*Ability to memorize repetitive part numbers and their application. 

Qualifications: 

*1+ year of experience in a manufacturing-based customer service, or quotation processing. 

*Bachelor's degree preferred, mechanical engineering degree is a plus.

*Strong technical, pneumatic and mechanical aptitude.

About Columbus McKinnon: 

Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for over