Job Description

Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment. Responsible for participating in customer engagements to collaboratively design and implement solutions. May work directly with customers to gather requirements, develop architectures and translates business needs into solutions. Implements solutions and ensures successful deployments through code development and scripting. Displays product/application understanding through more customized presentation demonstrations to customers and at conferences and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a technical point of contact for customers and sales on technical cloud solutions and customer success. Further builds business and technical acumen.

Minimum qualifications include: 5 years experience with computer applications and tools required. Ability to travel 25% international and domestic.

Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 5 years technical experience. Expertise in system and application design; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification; Solving technical problems with customers in technical environments.

Career Level - IC3

Responsibilities

Cloud Adoption

Cloud Adoption is a newly-formed organization within EMEA Technology Cloud Engineering (TCE) group, having the mission to increase customer consumption growth by driving fast activation , nurturing an optimal ramp up and removing technical barriers .

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primary focus on the post-booking side of our customer’s lifecycle, ensuring a successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you!

Role and Responsibilities

The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle

Typical activities:

Drive a fast and smooth Customer activation

• Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth

• Provide standard methodology guidance on the Landing Zone in alignment with our Workload Architects activities

• Equip the customer with the relevant knowledge for early usage

Manage the customer’s Adoption Plan

• Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization

• Monitor and predict consumption fluctuations , define and execute corrective actions

• Pro-actively monitor burn rates and provide consumption forecast

• Assess churn risk (customer or service) and formulate mitigation plan

• Detect and flag potential new workloads (to ACEs – Account Cloud Engineers) or new implementation opportunities (to internal implementation services - LIFT)

• Drive Go Live Assurance to guarantee success in this Critical Milestone for the customer

• Provide “Longer Term” customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory

Energize Customers interest by sharing information and facilitate connection with relevant Oracle activities

• Share and/or recommend customer/ industry specific standard methodologies & content

Remove barriers

• Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers

• Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales…) to formulate a resolution plan

• Act as a customer advocate for product features and requirements

Skills and Profile

To fulfill the role of a CAM we are looking for individuals matching the following profile:

Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.

Passionate about Technology with Breadth and Depth knowledge

• Certified on OCI (or equivalent certifications from competition) – minimum OCI Foundations Associate level

• Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus

IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries

High Energy and social skills

Fluent in German and English.

Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success

• Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles

• Project Management - It is knowledgeable of the most common PM methodologies and tools (ie. Prince2)

• Focused on results to improve problem resolution & escalation management

• Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution

• Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking

• Ability to identify and handle escalations

Customer Lifecycle awareness

• Able to understand the customers’ existing IT landscape, business requirements and their definition of success.

• Position Oracle as a business partner by delivering value to functional through executive levels

Commercial business understanding

• Partners with Sales, Account Cloud Engineers, Domain Specialist, Workload Architects and LIFT teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy

Collaboration skills

• Standout colleague with great networking abilities

• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs

• Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success

Agent of Change , driving creative and new customer engagements to convert our customers on the best cloud advocates!

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer