This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11871799 Our client, a national consulting firm, is looking to add a Customer Service Supervisor to their office to oversee a team of customer service representatives. They are looking for someone who has supervisory experience and the ability to work remotely for the next few months. This position pays up to \$24/hr.

Responsibilities:

• Monitor production, quality control and data integrity of transactions completed by staff
• Conduct the specified percentage level of Quality Control of staff\'s files
• Ensure staff meet and/or exceed performance standards
• Ensure staff compliance with procedures and regulations
• Determine staff training needs; Coordinate and provide appropriate training, coaching, etc.
• Completion of Performance Plans, evaluations and disciplinary actions
• Ensure staff provides professional and comprehensive customer service to internal and external customers
• Evaluate procedures and processes and provide recommendations for program excellence
• Promote open communication between teams, departments and divisions

About You:

• Supervisory experience in an office setting, call center, retail or fast paced restaurant setting
• Ability to work in a production team environment
• Proficiency with Microsoft Office Suite

Apply today for this opportunity!

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)