Title: Technical Sales Support Specialist

About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you’re innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position: Raymond’s Customer Service team is looking to add a Technical Support Specialist in Syracuse, NY to support in aftermarket modifications, equipment control module programming and printing truck capacity tags. This will entail working directly with customers, Sales and Support Centers, Toyota Material Handling, and internal organizations for the resolution of technical, scientific, or engineering issues that affect the sales, installation, and utilization of Raymond products and/or services.

Job Responsibilities:

• Responds to routine and semi-routine technical inquiries from the worldwide Raymond Dealer Network.
• Follows specific procedures in completing work tasks but expected to recommend/change outdated or ineffective procedures.
• Frequently interfaces with internal and/or external customers in situations that often require high degrees of tact and discretion.
• Maintains database and/or records, files, correspondence, etc., with appropriate supporting material. Update information as required.
• Provides support on special projects/accounts.
• Provides support for new product development as required. Reviews new product status to ensure start up readiness and ensures technical documentation is available before and after launch to support customer demands.
• Works with other departments to discuss equipment service and modification.
• Exercises discretion and independence.
• Has a defined degree of latitude for unreviewed action and decision.
• May propose changes in products and/or services that result in cost reductions.

About the schedule: This position is 1st shift and will report onsite in Syracuse, NY.

About you:

• A Bachelor’s Degree is required or a related technical certificate
• 2-5 years of experience in a technical sales related field
• Ability to read and interpret supplier drawings and BOMs
• Requires significant independent evaluation, good judgment, and originality
• Experience with Microsoft Office Suite; SAP and Oracle CRM, ServiceNow experience preferred.
• Experience with JD Edwards is a plus.
• Strong communication skills both verbally and written.

About the total compensation package: Salary - $67,614 - $86,689 per year. Compensation depends on the selected candidates education, skill and experience.

Relocation – This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Vacation available on day 1
• 10 paid holidays
• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD&D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation, Sick, & Volunteer Time
• Tuition Aid Program