Date Posted:

2024-04-18

Country:

United States of America

Location:

OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA

Job Title

Sales & CRM Business Analyst

Role Overview :

The Sales & CRM Business Analyst is a critical role within the design team and works closely with business partners and solution architects to deliver value add features to internal sales, marketing, and billing stakeholders. The features designed are primarily for Customer Relationship Management (CRM) solutions but the BA will have the opportunity to work with a suite of enterprise applications. The primary focus of the role is to transform stakeholder visions into deliverable features, document design requirements, and transition work items to development teams.

On a typical day you will:

• Assess existing Business Processes, System Landscapes, and User Pain Points in order to understand problem statements and recommend ideal technical solutions and system workarounds

• Facilitate Requirements Gathering Sessions with Business and Technical stakeholders

• Facilitate Functional Design Sessions with Business and Technical stakeholders

• Lead the documentation of detailed Functional Design Specifications (FDDs) in the form of Epics, Features, and User Stories

• Lead Scrum Team “Refinement” Sessions with Technical Stakeholders to summarize Feature’s Design, determine estimates, and complete preparation activities for upcoming Sprint Cycles

• Present live Product Demonstrations for enhancements being introduced into the solution

• Peer review team work items including design documents, user stories, acceptance criteria, and presentation materials

• Provide Support for QA + UAT Test Case Authoring and Execution Activities

• Review, Triage, and provide clarifications for System Bugs and Production Incidents

• Prepare System Release Notes to be distributed to End Users for training and change management purposes

• Assist with Sprint Planning Activities and send communications to key stakeholders

• Participate in team retrospectives and help drive continuous improvement

What You Will Need to be Successful :

• Bachelor’s Degree in Digital Technology, Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience.

• Minimum of 5 years in the IT industry with increasing responsibilities in the areas of Business Analysis and Functional Design

• Deep understanding and experience with the Agile Software Development Lifecycle and the use of agile process management tools

• Highly organized and analytical - close attention to detail

• Strong Interpersonal skills in areas related to teamwork, facilitation, collaboration, and negotiation

• Strong written and verbal communication skills

• Articulate & strong presentation skills

• Software engineering elicitation

• English language proficiency

• Experience working with Cloud-Based Solutions that require Data Migrations, System Integrations, APIs, External Reporting, and System Customizations

• Preferred: Experience with Microsoft Dynamics 365 Platform (Sales Module)

• Proffered: Experience with MS Visio or similar process mapping tools

The Sales & CRM Business Analyst position provides the opportunity to learn the workings of a global business and has engagement with local stakeholders all over the world. The role allows one to grow in both business heavy as well as technical and digital skillsets. This role offers the ability to help evolve both business process and technical solutions across unique business streams.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.