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Provides administrative and clerical support to a funeral home, cemetery, or a combination of these facilities. Duties include greeting and meeting with at-need cemetery families and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES

• Performs reception duties

• Verifies at-need files before meeting with families

• Performs blind checks

• Follows up with memorial renderings, processes and timelines

• Prepares marker monument placement paperwork

• Designs memorials

• Notifies families when flowers are placed

• Sets Arrangement Continuation Appointments

• Serves at-need cemetery families

• Stands graveside services and provides support to the families

• Sets follow-up visits at the at-need arrangement conference

• Logs information for Family Service Counselors

• Prepares and processes Veteran’s Paperwork

• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

• Receives and processes payments and contracts

• Processes accounts payable transactions

• Assists Location Management, Sales, and Family Service Counselors

• Greets family members and friends

• Communicates client family’s needs promptly and accurately to the appropriate staff member

• Conveys a sense of concern and empathy with client family members at all times

• Responds to customer inquiries via telephone, internet and in person

• Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

High School or equivalent

Experience

• 1 - 2 years of experience in an office clerical or customer service capacity required

• Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

• Flexible schedule – MUST be available to work weekends

• Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

• MS Office Suite experience preferred

• Basic mathematics skills required

• Good verbal and written communication skills

• Strong organizational skills and detail oriented

• High level of compassion and integrity

• Ability to maintain confidentiality

Postal Code: 60130

Category (Portal Searching): Administration and Clerical

Job Location: US-IL - Forest Park

Job Profile ID: F00200

Time Type: Full time

Location Name: Woodlawn Funeral Home - Woodlawn Memorial Park and Woodlawn Crematory