Job Overview

The Manager, Professional Services will be responsible for supervising a team of implementation consultants focused on delivering projects for large global customers! You'll lead all aspects of resource allocation and management, technical project scoping, drafting SOWs and project plans, and will service as the point of escalation for the customer experience.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Performance Management: drives a highly engaged work environment through PM processes

• Focus on creating sustainable efficiencies and productivity across the team.

• Identify gaps in processes and/or services and recommends changes

• Create, update, revise departmental SOPS with Director level approval

• Communicate & resolve on gaps/issues within team/department

• Create & handle customer issues procedures and ensures service & productivity levels are maintained by the department

• Responsible for the overall success of the Professional Services team and satisfaction our clients.

• Provide deployment support and guidance for team members in the field.

• Perform project audits, evaluating risk, timeline, resources, budget/cost, & customer satisfaction.

Qualifications

• Minimum of 10-15 years of related experience with at least 3-5 years of direct management of a team

• Strategic analysis/creative problem solving, business judgment and financial competence are required

• Proven success in leading high performance teams, achieving results through others, and being a strong teammate

• Ability to organize and handle multiple, and at times contending priorities

• Strong customer orientation focus and success in creating a superior Customer Experience

Preferred

• Global SaaS (Software as a Service) Implementation experience preferred

• Bachelor’s Degree preferred 

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com .

Compensation and Benefits

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefit s