Student Account Manager

Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=530806&lJobSourceTypeID=796&sLanguage=en-us) Job no: 530806

Work type: Staff Full-Time

Location: Main Campus (Gainesville, FL)

Categories: Business/Accounting/Finance, Executive/Director/Management

Department: 64801000 - FA-UNIVERSITY BURSAR-ADMIN

Classification Title:

Student Account Manager

Job Description:

This position within the University Bursar is located in the CFO Division, it is responsible for managing the Third Party Contracts team. The Third Party Contracts team coordinates and processes student and sponsor contracts/transactions, including Florida Prepaid and Veteran Benefits. This position supervises the day to day operations of the Third Party Contracts Team, provides leadership and support to team members, assists management in monitoring the effectiveness of processes within the Third Party Contracts team, and assists in implementing process improvement initiatives.

Examples of Work (These are not all inclusive, nor do they cover the full extent of the duties performed):

The incumbent is responsible to ensure high levels of performance, achievement of goals, and quality of results through team members. They will lead by example and create an environment that fosters process efficiency and effectiveness through encouraging ideas for process change. The successful candidate will monitor work allocation, evaluates employee performance, makes recommendations for personnel actions, as well as motivate staff to achieve peak productivity and performance. They will provide leadership to department employees to include, but not limited to, coaching, staff development, evaluations, managing workflows, and enforcing policies and procedures.

This position oversees Third Party Contracts processes which includes billing, verifying and processing payments. They will submit invoices to sponsors for payments and when payments are received, initiates the processing and recording of payments to the corporate accounts.

The incumbent assists the Accounting Manager in analyzing and evaluating business processes and recommending actions to streamline processes and improve operational efficiencies.

This position is responsible in fostering a customer service-based environment which includes resolving complex customer disputes and answers questions related to Student Success operations.

Initiates refunds to third-party sponsors and students as required.

Assists with investigating and resolving discrepancies and credit balances on the third-party corporate accounts. As well as assists in establishing new Third Party Sponsorships, including corporate sponsorships.

Expected Salary:

$55,000 - $65,000 annually; commensurate with education and experience.

Minimum Requirements:

Master's degree in appropriate area of specialization and two years of appropriate experience or a bachelor's degree in appropriate areas of specialization and four years of experience; or an equivalent combination of education and experience.

Preferred Qualifications:

• This position must be proficient in Microsoft Office

• Ability to work and maintain effective working relationships with others

• Understand, interpret, and apply applicable rules, regulations, policies and procedures

• Effectively communicate in writing and orally

• Complete work according to scheduled deadlines

• Work with limited supervision

• Utilize problem solving techniques and to work independently

Special Instructions to Applicants:

In order to be considered, applicants must upload a resume, cover letter and a list of professional references.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:No

Advertised: 15 May 2024 Eastern Daylight Time

Applications close: 05 Jun 2024 Eastern Daylight Time