Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Food and Beverage Team Leader will coordinate and lead the F&B attendants to serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine. In the absence of the Venue Manager or Floor Manager the F&B Team Leader will be responsible for conducting shift briefings to ensure hotel activities and operational requirements are known.

Your day to day

• Lead and coordinate the F&B team to deliver premium service for our guests

• Greet and welcome all guests and take beverage and food orders in a prompt and professional manner

• Prepare food and beverages for service to guests and present food according to established health and

presentation standards

• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest

should cease; notify management of incidents involving excessive alcohol consumption or impaired condition

of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is

questionable. Raising any breaches in RSA to Manager on Duty.

• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down chairs, walls, windows,

mirrors, and floors as necessary

• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean

and maintained throughout shift

• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to

the Manager on Duty

• Take action to solve guest problems/complaints and use established guidelines for any service recovery to

ensure guest satisfaction. Log complaints with front office, detailing any required follow up.

• Work as team and communicate and co-ordinate with other departments to ensure excellent quality and

service

• Receive guest payments and process transactions as outlined in the cash and charge procedures as needed

• Ensure cash handling procedures are followed, with banking completed according to procedure on each shift.

• Assist with induction of new employees and preform on the job training in accordance to department

standards and procedures.

• Coach staff on each shift, providing constructive feedback to enhance performance.. If required counsel and

discipline staff in breach of hotel policies and procedures.

• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean

and maintained throughout shift

• Follow hotel safety protocols and procedures at all times. Immediately report any safety incidents.

What we need from you

• Excellent RSA serves skills

• Fitness – you’ll be on your feet most of the day with lots of bending and kneeling

• Strength –sometimes you’ll need to lift, push or pull big objects like barrels & crates up to 23 kg

• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum

age required and fluent in the local language

• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

• Flexible – night, weekend and holiday shifts are all part of the job

• Experienced – you’ll know how to prepare a wide range of drinks. Ideally with formal bartending training

• Literate – you’ll need a good grasp of reading, writing and basic maths

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and

every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core

service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with

guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence

that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked,

and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring

manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing

the right thing and understanding people.

What we Offer

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.