About the Role:

Grade Level (for internal use):

09

Department O verview:

S&P Global’s Enterprise Solutions group offers best-in-class technology and industry best practices to manage risk, comply with regulations and aid industry participants with meeting their KYC, third party, regulatory, tax and client onboarding obligations. Our risk and regulatory compliance management solutions create a single source of the truth, with information about customers and vendors that is accurate and up to date. We provide extensive risk and compliance management coverage, allowing firms to reduce costs, reuse information and streamline processes with improved technology.

Position S ummary

The role of a Regulatory Managed Service Lead is to primarily act as an expert in Operations and Outreach campaigns relates to the Regulatory Compliance Under Counterparty Manager (CPM). As part of the team, candidate will focus on data analysis, proactively participate in special initiatives aimed at improving customer experience, work on Clients projects and explore opportunities to gain operational efficiencies. The successful candidate will be required to gain process and product knowledge within 1-2 months, start processing live operations activities and partner with client service, product, development, and quality assurance team to meet the day-to-day BAU requirements and get cross-skilled on multiple products.

Duties & A ccountabilities

• Managing the Outreach Projects on one or more products or clients. This includes developing a thorough understanding of the client’s data and help in designing the outreach strategy.

• Collaborate with clients on projects, ensuring adherence to regulatory standards and efficient operation of compliance processes. Providing regular updates to them by conducting Weekly, Bi-Weekly calls and reports.

• Develop a thorough understanding of Outreach 360 platform and start assisting sender and receivers in managed services offering.This includes setting up accounts and users, running reports, managing client data and responses, supporting customers on their regulatory and compliance needs etc. Could involve first level of troubleshooting as well.

• Independently manage day to day assigned client activities.Assist in training, mentoring, and developing new and existing talent.

• Become highly skilled in understanding and maintainingOutreach Processes, including assisting peers and leadership with creating SOPs, UAT testing and implementing a quality control review of operational activities.

• Ensure all customers receive first class service consistent with S&P Global’s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects, and answering customer inquiries.

• Monitor performance metrics and KPIs to assess the effectiveness of compliance processes and identify areas for improvement.

• Continuously seek opportunities for innovation and process optimization in regulatory compliance operations.

• Work with business partners to validate the integrity of data and documents received during the Outreach engagement for all Regulatory and Compliance initiatives.

• Cultivate, foster, and manage relationships with internal and external stakeholders

• Develop understanding of and expertise on Regulatory and Compliance space, especially ISLA, ISDAetc.

• Flexibility to work across UK and US shifts on a rotational basis.

Business C ompetencies

Education and experience

Experience in Project Implementation & Management, Client Onboarding / Client Outreach /Corporate Tax Documentation/ Financial Regulatory & Compliance / Investment bank data operations/ Client Support are required

Data analysis skills with advanced knowledge of MS Excel and great presentation skills

Experience of multi-tasking and working in big team

Bachelor’s Degree or Equivalent, BBA/B. COM/MBA preferred.

6+ years of relevant experience

Commercial awareness

Have an excellent client service ethos and be able to communicate effectively with client and onshore teams.

Strong analytical and interpersonal skills

Familiarity with bank compliance and risk management a plus

Management requirements

Team Handling experience with Project Management expertise

Personal Competencies

Personal impact

The ideal candidate will need to be detail oriented and task driven with a strong work ethic and able to work in a fast-paced environment.

Communication

Strong verbal and written communication skills are required.

Teamwork

Able to contribute on an individual basis and as part of a team.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:

At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

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203 - Entry Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.1 - Middle Professional Tier I (EEO Job Group)

Job ID: 299144

Posted On: 2024-04-16

Location: Gurgaon, Haryana, India