Position Summary:

The primary purpose of this position is to provide reception, administrative, and operational support to the Fedcap Canada Departments in conducting the business of the organization. As a receptionist, you will be the first point of contact for our organization. Our receptionist’s duties include offering administrative support across the business, in addition to welcoming guests, job seekers, and partners and greeting people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

What it means to work at Fedcap Canada:

Fedcap Canada is excited to play an integral part in the transformation of Ontario’s Employment Services system in its role as the Service System Manager for multiple catchment areas. Fedcap Canada employees will work in partnership with service partners focused on providing tailored support for unemployed people, including those with disabilities, on their journey towards employment and into sustainable work. Our goals are to enhance local capacity while amplifying the good work and best practices already underway.

Essential Job Functions:

• Provide excellent customer service to a diverse group of clients. Maintain a patient and positive attitude as the first point of contact.

• Assess client needs and connect with appropriate services or referrals to external organizations.

• Works within established operational procedures to deliver objectives and perform consistently against service level agreements (SLAs).

• Ensure processes are followed for the management of information so all data is accurately captured and stored in accordance with data protection requirements.

• Prioritize and track internal and external assignments of the departments to ensure the efficient operation of work within the organization and with key administrative functions across the management teams, including ensuring timely completion of work, and assignments from the departments and team members.

• Extract specified information from documents or add appropriate standard coding and attachments to documents to support an administrative process.

• Participates in special projects and initiatives and performs special assignments.

• Use a variety of computer applications to produce complex reports and documents, which may include charts and graphics, for presentation to external partners, the public, government agencies and officials.

• Coordinate with internal and external staff agencies for daily administrative operations.

• Provide operations support and documentation support for Managers across the business.

• Work collaboratively with other departments to help solve project issues.

• Determine the administration issues and resolve them for smooth office operations.

• Ensure processes are followed for the management of information so all data is accurately captured and stored in accordance with data protection requirements.

• Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• Bachelor’s or associate degree from an accredited college or university preferred.

• Two or more years of full-time administrative support experience or an equivalent combination of related education and experience.

• Previous experience in a reception-type role, greeting customers and clients.

• Bilingual French-Canadian a plus.

Knowledge, Skills, and Abilities:

· Demonstrable knowledge of

• embrace the mission, vision, and goals of Fedcap Canada and The Fedcap Group and execution of relevant policies and procedures.

• strong organizational, administration, presentation, and communication skills (both verbal and written).

• systemic barriers facing diverse populations.

• MS Office and other business applications

Demonstrable ability to

• assess client needs and connect with appropriate services.

• engage with diverse populations in a culturally sensitive manner.

• work autonomously and take initiative.

• work both independently and as part of a team.

• multitask and use time-management skills, with the ability to prioritize tasks.

• strong customer service orientation.

• quickly learn new tasks, excellent problem-solving and organizational skills.

• proofread and very strong copy-editing.

• appropriately handle sensitive, confidential information with discretion.

• de-escalate difficult customer situations.

Supervisory Responsibility:

This role has no direct reports.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The job is onsite and public-facing 5 days a week.

Physical Demands:

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Position Type/Expected Hours of Work:

This is a full-time position, and the hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor. Occasional evening and weekend work may be required as job duties demand.

Travel:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Fedcap Canada provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.

Fedcap Canada warmly welcomes people with disabilities to join our diverse team and seeks to ensure an accessible hiring process as per the AODA Employment Standard. Please let the recruiter know if you require any accommodations, including but not limited to documents in accessible formats or accommodations during interviews.