Senior Licensing Representative

Date Posted: May 17, 2024

Requisition ID: 443951

Location:

Indianapolis, IN, US, 46202

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Hoosier Lottery:

The mission of the Hoosier Lottery is to return maximum net income to the state in a socially responsible manner. By embracing our core values, we're better able to live up to our mission. Our core values are:

• Have a passion for excellence

• Be customer and consumer-centric

• Operate with the highest level of integrity

• Foster creativity, teamwork, and collaboration

• Commit to the growth and development of our team

  Salary Statement:

  The salary for this position will be commensurate with education or work experience.

  Role Overview:

  The Senior Licensing Representative coordinates and assists with the Hoosier Lottery’s retailer licensing process. The individual communicates with new and prospective retailers in writing and over the telephone.

A Day in the Life:

The essential functions of this role are:

• Assist with the processing of licensing paperwork for new accounts, change of ownership and renewals.

• Assist retailers and staff with questions by way of customer hotline.

• Maintains records of various work-related documents received and work performed in excel and company software.

• Prepares correspondence for retailers and field office staff.

• Assist with the development and updating of operating policies, procedures, and documentation.

• Maintains all necessary paperwork in a retailer file (both physical & electronic).

• Works with other state agencies to ensure clearance for new and current retailers.

• Assist with training of new Licensing employees.

• Processes payment vouchers as needed for the payment of company invoices.

• Creates and receives purchase orders in the Great Plains Accounting system.

• Processes bank changes or account updates for retailer accounts as needed.

• Assist with the front desk receptionist duties as needed.

• Process and maintain employee fleet records.

• Participate in offsite company promotions as needed.

• Process incoming and outgoing USPS and UPS mail.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You must meet the following requirements to be considered for employment:

• High school diploma or equivalent.

• Minimum of three (3) years of team lead or supervisory experience,

• Prior experience with training others in company processes is preferred.

• Previous customer service experience is preferred.

• Ability to use modern office equipment such as personal computer, copier, and scanner.

• Excellent communication skills and interpersonal skills.

• Strong organization and accuracy skills.

• Ability to maintain composure when working under pressure.

• Proficiency in Word and Excel,

• Must be able to lift 50 lbs.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.