An excellent opportunity exists to join the beautiful DoubleTree by Hilton Karaka Hotel as our Guest Service Agent. We are looking for an energetic individual to join our amazing Front Office team at our hotel located in South Auckland. You will be part of a team delivering excellent customer service and ensuring our guests have an exception experience during their stay at DoubleTree by Hilton Karaka.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

The Guest Service Agent greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As a Front Office Guest Service agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between our guests and the hotel. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:

• Ensuring a reliable and friendly experience for all Guests.
• Completing check ins/outs as well as managing guest requests and complaints
• Proactively find ways to delight and excite our guests to ensure their stay is memorable
• Assist with concierge related duties such as knowledge of surroundings, booking taxis, courier services, tours & restaurants
• Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers
• Maximise sales revenues through up-selling and marketing programs
• Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems
• Assist with luggage and delivering guest amenities to rooms

W hat are we looking for?

A Guest Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Have a friendly, bubbly and positive demeanor
• Have excellent personal presentation and communication skills
• Radiate a passion for delivering exceptional levels of customer service
• Ability to work a flexible, rotating roster, including weekends, public holidays, and overnights
• Adapt to learning new computer systems with ease
• Ability to work on your own and as part of a team
• 1-2 year's experience in the hospitality industry would be beneficial

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all!

Job: Guest Services, Operations, and Front Office

Title: Guest Service Agent

Location: null

Requisition ID: HOT0ALU7

EOE/AA/Disabled/Veterans