Job Description:

Who We Are

At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti!

The Technical Support Engineer will serve as a Modality Specialist to our Field Engineers and customers, providing technical support and training as needed. They will serve as the escalation point of contact for customer complaints.

This position will specifically support GE CT. The individual will be based remotely in Chicago, Milwaukee, St. Louis, Cleveland or Columbus.

What You Will Do in This Role

• Assist with complex troubleshooting and repairing of the modality through remote support for end user problems using remote access technologies.

• Provide on-site support in critical customer situations in accordance with call escalation policy.

• Provide training as needed either at an Agiliti office or onsite at a customer site.

• Improve customer satisfaction and company profitability by timely resolution of technical product issues in the most economical ways.

• Monitor preventative maintenance quality.

• Assist with installation and site planning activities.

• Assist Sales Team regarding product related queries.

• Assist Applications Specialist as needed.

What You Will Need for This Role

• Must have a minimum of 10 years of OEM experience in the GE CT on a variety of current install bases.

• The ideal candidate will live in a metropolitan area close to a major airport in the Midwest with easy access to the Chicago and East market to cater to quick response times for escalated customers.

• High school diploma or equivalent required.

• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.

• Basic computer skills; understanding of computer networks and equipment interaction.

• Able to travel as needed for trainings and customer support.

• A willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.

• A willingness to travel periodically to support business needs.

• The ability to lift and/or push up to 75 pounds.

• The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.

What Skills You Will Use in This Role

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements (https://www.agilitihealth.com/wp-content/uploads/AAP-Statements.pdf)

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location:

Lake Zurich District

Additional Locations (if applicable):

Job Title:

Field Service Engineer IV

Company:

Agiliti

Location City:

Lake Zurich

Location State:

Illinois

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S.

We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit https://www.agilitihealth.com/careers/

The following link provides important notices regarding employment at Agiliti http://www.elaborposters.com/browse/agiliti .

If you need assistance completing your application, please email recruiting@agilitihealth.com .