Work Schedule

Other

Environmental Conditions

Office

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Summary:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Trace Elemental and future prospects in Chromatography/Mass Spectrometry, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Responsibilities:

• Perform on-site installation, repair, maintenance and qualifications.

• Must be customer-focused, working in conjunction with other ULS teams and Sales

• Must be proficient with the use of customer management software to supervise service calls, handle parts inventories, and complete job tasks

• Review reports and documentation from customers and inspect malfunctioning product to settle nature and scope of problem

• Analyze review and inspection findings to resolve source of problem, and recommends repair, replacement, or other corrective action

• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs

• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems

• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer

• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

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Location: The territory primarily covers Salt Lake City, Utah. Residency in Utah required. This position has not been approved for relocation.

Minimum Qualifications:

• Bachelor’s degree or High School graduation with equivalent experience

• Effective interpersonal skills and ability to establish good customer rapport are crucial

• Ability to prioritize service requests and produce clear and concise documentation

• Ability to work independently within a customer location

• Must be available to travel overnight up to 70% within the territory or other areas as required

Essential Functions and Physical Requirements

• Ability to safely lift 50 Lbs with assistance on occasion.and carry 25-30 Lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach daily in a service function.

• Maintain a valid driver’s license and safe driving record

Preferred Qualifications:

• Hands-on experience with Trace Elemental, ICP (Inductively Coupled Plasma), AA (atomic absorption spectrometer), OES (Optical Emission Spectrometry)

• 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation, or relevant shown experience

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.

Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.