You’ll feel great about a career with March of Dimes Canada

At March of Dimes Canada, our collective work matters . As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. You’ll be joining a team made up of more than 2,000 professionals that’s dedicated to solving big challenges and creating real change for people with disabilities in communities across our country. They’re at the center of all we do, and we make a real difference in their lives every day. It matters to us because the need is urgent — and it’s growing .

More than six million people with disabilities in Canada experience challenges like poverty, discrimination, indignity, and isolation. These are the barriers that you’ll help tear down. Together, with your vital contributions, we’ll keep moving the dial on the challenges people with disabilities face. Our work is deep and wide — and you’ll always find it deeply rewarding — which is why we pull together to make change happen. Our collective efforts are rooted in our Purpose , Vision , and Mission , which inform how we drive all our work forward:

• Purpose: Champion equity. Empower ability.

• Vision: An inclusive, barrier-free society for people with disabilities. 

• Mission: To be Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. 

Whether starting or advancing your career with us, you’ll feel great knowing that you’re:

• Contributing to our important mission: creating real change for people with disabilities

• Joining a leading national charity with a history of impact and a future full of possibility

• Enjoying industry-leading employment incentives and benefits

• Supported in your professional growth, development, and success

• Included in our empathetic and supportive work culture

Learn more about why we’re a great employer at marchofdimes.ca/careers .

This Opportunity

We are currently looking to fill one Full Time Barrier Free Design Counsellor, Accessibility Services in London, Ontario.

Roles and responsibilities

The Barrier Free Design Counsellor (BFDC) is part of the larger Accessibility Services team. They are responsible for ensuring all documents and eligibility criteria are validated in order to issue funding with the ultimate goal of creating an accessible, barrier-free living space where people with disabilities can completebasic activities of daily living or get in and out of their homes safely, independently and with dignity. The BFDC will follow the request through to completion and ensure payment is issued to the selected vendor orcontractor.

• Using a client-focused attitude, respond to program inquiries and information received via phone, email, fax and mail

• Help clients, caregivers, healthcare professionals and all stakeholders navigate service and provide referrals as appropriate

• Review applications and supporting documents against eligibility and program metrics

• Maintain a caseload that is compliant with departmental policies and procedures

• Process applications into the client database

• Complete follow up for required documentation, as needed

• Send out correspondence regarding file outcomes and decisions

• Operationalize MODC strategic goals and objectives

• Collaboratively work with internal and external stakeholders in administering funding of modifications, adaptations and devices

• Ensuring monthly service and spending targets are met

• Maintains current knowledge of accessibility industry including barrier-free modifications, adaptations and devices

• Submit invoices for payment using MODC database

• Follow up with stakeholders regarding quality of service and issue satisfaction survey

Qualifications and experience

• Education: The successful candidate will have a post-secondary degree or previous experience in social services field, health, a design field, or universal design/barrier-free design. Familiarity with universal design concepts, Provincial Building Code and CSA Accessibility standards for the built environment will be considered an asset

• Grant Administration: Experience with managing a caseload, working within set deadlines and ensuring monthly service and spending targets are met.

• Effective Communication: The successful candidate must be able to listen actively, explain complex information clearly, and maintain open lines of communication in both verbal and written communication. Fluency in French will be considered an asset.

• Time Management and Organization. The successful candidate must be able to support multiple clients and perform many tasks simultaneously. Strong organizational skills are essential for prioritizingand managing caseload effectively

• Assessment and Problem-Solving: The successful candidate must be able to assess clients’ needs, identify problems, and develop effective solutions. This involves critical thinking and the ability to analyze situations from various angles

• Case Notes and File Management: The successful candidate must be able to maintain accurate and detailed case notes and documentation tracking clients’ progress, outcomes, and interactions.

• Empathy and Compassion: The successful candidate will work with individuals who face barriers and challenging situations. Demonstrating empathy and compassion helps clients feel understood and supported, creating trust and a positive relationship.

• Cultural Competence: The successful candidate will work with diverse populations. Cultural sensitivity and understanding of different backgrounds are vital to building trust and delivering effective service.

• Collaboration: The successful candidate will work as part of a team with internal and external stakeholders. Collaborative skills are essential for ensuring a holistic approach and coordinating effective delivery of services.

• Adaptability: The successful candidate must be flexible and able to deal with shifting circumstancesand evolving needs.

How to apply

If you are interested in applying, please submit your resume by May 26, 2024. Please note that we do not require a cover letter for frontline roles.

Questions about working at March of Dimes Canada?

For general inquiries, you can reach us at recruitment@marchofdimes.ca

COVID-19 Vaccination Policy

Please note that March of Dimes Canada has a mandatory COVID-19 vaccination policy. All employees must be fully vaccinated against COVID-19 by receiving all required doses of a vaccine approved by Health Canada at least 14 days prior to the commencement of their employment, or as otherwise recommended by public health authorities. We will provide reasonable accommodation to individuals who are unable to be vaccinated for medical reasons or on the basis of any other protected ground, as required under applicable human rights legislation.

Need accommodations? We're here to help!

MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free.

Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach

MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.