Site Delivery Lead - India - 2407019857W

Description

Kenvue is currently recruiting for:

Site Delivery Lead – India

This position reports into ASPAC Technology Services Lead and is based at Greater Mumbai.

Who We Are

At Kenvue (https://kenvue.sharepoint.com/teams/PXEB-EB-assets/Shared Documents/2. Final Assets from Corporate Brand Design/kenvue.com/careers) , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here (https://www.youtube.com/watch?v=XhsbOsBiX_M) .

What You Will Do

The position is responsible for:

• The delivery and support of local personal computing services, desk-side support, end-user requests and related IT infrastructure including audio visual services to sites across India.

Key Responsibilities

• This role ensures that approved OLAs/SLAs are met, and the overall site operations are in good “health”.

• Will implement strategies to ensure the delivery of agreed-upon service levels.

• Partner with Technology Services (TS) functional teams and/or vendors to provide in-catalog services efficiently and with high quality.

Qualifications

What We Are Looking For

Required Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

• 6 years’ experience in delivering IT services.

• Drive End User Training and Adoption of Critical TS / EUS Services and Programs.

• Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs.

• Ensure that overall site operations are in good health and in compliance with Standard Operating Procedures (SOPs) and processes using Site Metrics, Compliance Checks and Reports.

• Ensure local / site end user computing assets are standard and secure.

• Understand and align to the TS goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions.

• Implement required tasks for local, regional and/or global projects and activities undertaken by TS in support of its mission as opportunities arise.

• Act as TS on-site Point of Contact for India as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BU IT) partners and business clients.

Desired Qualifications

• Big Picture Orientation with Attention to Detail – able to operate in two “worlds” simultaneously e.g.: global corporate strategies and local operating company practices.

• Excellent verbal and written communication, networking, and influencing skills, including the ability to manage communication across management levels.

• Ability to lead, collaborate, challenge, and influence peers, subordinates, and management to drive compliance.

• Ability to successfully manage multiple critical issues simultaneously.

• Good communication skills (oral, business writing, presenting, and listening).

• Strong customer focus and service orientation.

• Ability to navigate and produce results in a global, matrix organization.

• Broad based, well rounded technical background in IT Infrastructure and End User Services.

• Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software.

• Familiar with standard concepts, practices, and procedures associated with the ITIL framework.

What’s In It For You

• Competitive Benefit Package

• Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

• Learning & Development Opportunities

• Employee Resource Groups

• This list could vary based on location/region

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Asia Pacific-India-Maharashtra-Greater Mumbai

Job Function Technology Operations

Req ID: 2407019857W