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EFI Customer Success Manager in Manchester, New Hampshire

Customer Success Manager

Location Manchester, NH

Tracking # 5085

# of Openings 1

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Customer Success Manager

Responsibilities

The primary function of the Customer Success Manager is to provide outstanding customer service and total customer satisfaction to existing customers while operating within established EFI guidelines

  • Act as the customer’s primary point of contact and bring resolution to inquiries

  • Direct customer communication via telephone and email

  • Develop and maintain strong customer relations while projecting professionalism

  • Provide information (pricing, inventory availability, order status, etc), handling customer requests in an accurate and timely manner

  • New customer account management providing the required information to ensure a successful new customer on boarding

  • Process customer complaints, assist with investigation and corrective actions

  • Communicate and coordinate customer requirements to the stakeholders within the business unit.

  • Communicate, coordinate, and support the Sales Development Managers with customer projects and the overall business.

  • Drive customer satisfaction

Qualifications

Education and Experience

  • Bachelor’s degree required.

  • Minimum 5 years experience in a customer service position required.

  • This person must have experience working with Sales People

  • Must be able to address the concerns, diagnose root cause and make recommendation on process change to address to root cause

  • Knowledge of basic business sales and marketing practices preferred

  • Knowledge of printing is a plus

  • Proven customer satisfaction in previous roles

Competencies

  • Strong written and verbal communication skills

  • Strong relationship building skills

  • Customer driven with a positive, professional, can-do attitude

  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy

  • Strong analytical, decision making and problem-solving skills

  • Knowledgeable with regards to basic business sales and marketing

  • Proficient in the use of Microsoft Word, Excel and Outlook

#LI-CH1

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders. EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in digital printing.

EFI is an Affirmative Action/EEO/Protected Veteran/Disabled Employer.

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