EFI Customer Success Manager in Manchester, New Hampshire
Customer Success Manager
Location Manchester, NH
Tracking # 5085
# of Openings 1
Customer Success Manager
The primary function of the Customer Success Manager is to provide outstanding customer service and total customer satisfaction to existing customers while operating within established EFI guidelines
Act as the customer’s primary point of contact and bring resolution to inquiries
Direct customer communication via telephone and email
Develop and maintain strong customer relations while projecting professionalism
Provide information (pricing, inventory availability, order status, etc), handling customer requests in an accurate and timely manner
New customer account management providing the required information to ensure a successful new customer on boarding
Process customer complaints, assist with investigation and corrective actions
Communicate and coordinate customer requirements to the stakeholders within the business unit.
Communicate, coordinate, and support the Sales Development Managers with customer projects and the overall business.
Drive customer satisfaction
Education and Experience
Bachelor’s degree required.
Minimum 5 years experience in a customer service position required.
This person must have experience working with Sales People
Must be able to address the concerns, diagnose root cause and make recommendation on process change to address to root cause
Knowledge of basic business sales and marketing practices preferred
Knowledge of printing is a plus
Proven customer satisfaction in previous roles
Strong written and verbal communication skills
Strong relationship building skills
Customer driven with a positive, professional, can-do attitude
Strong organizational skills with the ability to multi-task with attention to detail and accuracy
Strong analytical, decision making and problem-solving skills
Knowledgeable with regards to basic business sales and marketing
Proficient in the use of Microsoft Word, Excel and Outlook
We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders. EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in digital printing.
EFI is an Affirmative Action/EEO/Protected Veteran/Disabled Employer.