Job Family: Information Technology

Req ID: 418510

Position Overview

The Sr. Salesforce IT Applications Business Analyst will be responsible for day-to-day activities related to effectively creating, maintaining and supporting CRM related business processes, systems and documenting business requirements for the given service area. The Applications Analyst must be able to communicate equally with business owners, users, and IT professionals. Candidates must have a solid understanding of Salesforce and B2B Commerce administration, and customer service-oriented business process concepts and techniques as well as the ability to document business needs through business requirements that will ultimately drive technical solutions. This role will serve as facilitator, analyst, problem solver and Salesforce administrator. Excellent analytical skills and the ability to work collaboratively in a team environment are essential, as are outstanding communication and interpersonal skills. He/she will align with global, divisional and business unit strategies and business requirements.

This position reports to the Sr. Manager, IT Applications Development. Primary business interactions include:

a. SFDC CRM team members

b. Key business stakeholders

c. DI SW infrastructure teams (as needed)

d. Other CRM vendors and service/solution providers

Responsibilities

• Coordinate and interface with the CRM Team and Product Owners to understand, refine and help document solutions for business requirements in the form of User Stories

• Participate in solutioning and enhancing Salesforce B2B Customer Community (DEX - Digital Exchange Store)

• Support CPQ initiatives in relation to DEX

• Analyze business requests, asking important and relevant questions to ensure solutions meet the requirements and do not cause other impacts

• Participate in scoping, planning, prioritization, and requirements activities in coordination with Product Owners, Solution Managers, Developers, and Business Owners on Enhancement/Change Requests

• Drive continuous improvement within existing sales applications and processes and formulate solutions to support new business initiatives

• Implement business/technical solutions in Salesforce within given timeframes

• Work closely with Developers, Infrastructure groups and other Support teams on day-to-day application related issues following SLA standards

• Support testing of enhancements, new SFDC releases, and interfaces as needed

• Support business process training for SFA and customer service business processes as required

Required Knowledge/Skills, Education, and Experience

· Undergraduate degree in IT, computer science, or related field

· Minimum 5-7 years of experience with Salesforce.com System Administration

· Experience working with Salesforce B2B Customer Community (CloudCraze)

· Minimum 1-2 years of experience working in Agile/Scrum development environment using sprints to deliver minimum viable products (MVP)

· Must be a flexible and creative individual capable of supporting multiple priorities and projects in a fast paced, often ambiguous, and diverse environment

· Strong business process improvement skills; process mapping, problem identification, application of best practices and standards

· Good verbal and written communication skills; ability to deliver complex concepts through abstract models and presentations

Preferred Knowledge/Skills, Education, and Experience

· Salesforce.com System Administrator and/or Developer Certification

· Salesforce B2B Commerce (CloudCraze)

· Copado or similar deployment tool expertise

· Experience with Agile tools (Jira, Polarion, etc.)

· Understanding of business data management and modelling

· Leadership, planning, and execution skills

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $82,900 to $149,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com . In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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