Position Information Position Title Program Support Supervisor 1 Working Title Location Olympia EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505. Union Represented Yes Overtime Eligible Yes Monthly FTE 1.0 Salary Step (minimum monthly amount) $3,489.00 Salary Step (maximum monthly amount) $4,648.00 Cyclic Position No Cyclic Details n/a Project Position No End Date n/a Special Note This is a full-time, overtime eligible position in Residential and Dining Services on the Olympia Campus of The Evergreen State College. Position Purpose Under the general direction of the Director of Residential and Dining Services, coordinate the day-to-day operations of the room assignment process, oversee the front desk operations, and support the implementation of the larger room occupancy management program. Nature and Scope Provide office and administrative support for professional staff in the department and manage and coordinate the activities of the front office, including the selection, training, and supervision of student assistants. Work closely with other Residential and Dining Services (RAD) staff in a team environment to facilitate effective completion of tasks and assignments. Essential Functions Coordinate the day-to-day operations for the Room Assignment Program - approximately 40% Utilizing the housing occupancy management program to coordinate the day-to-day room assignment process. Assign students who are not auto assigned (by self or by computer), including specific student requests, ADA, early arrivals, mid-year/summer new residents, and residents living in interim housing; monitor auto-assignment process for accuracy, including gender balance, proper gender appropriateness, and roommate requests. Update the central database to prepare keys and paperwork for check in/check out, complete paperwork, and database entry for room transfers, run reports for cancellations, manage a waitlist, create, and maintain a room assessment and cleaning process, and work closely with facilities to assure rooms are ready for new residents. Prepare billing by interpreting the housing agreement and verifying occupancy dates, then create billing paperwork for the Fiscal Specialist for calculations and entry into Banner; check exiting residents for meal plans and provide updates to student accounts. Work closely with the maintenance staff to ensure the safety and security of Residential keys, including look up key information in the key database, provide information to staff, and assist with key inventory. Develop, update, and distribute rosters and vacancy lists that reflect changes in room occupancy. During the academic year, provide administrative support to Residential Life Staff for room transfers and assignments, including schedule appointments for Resident Directors, complete paperwork, and update records. Create and maintain a roster of empty rooms, coordinate with Resident Directors to determine which rooms are appropriate for residents, and maintain a spreadsheet that reflects room assessments and cleaning processes. Notify Fiscal Specialist when charges for damage, cleaning, lock changes, and other miscellan