EFI Professional Services Consultant - EPS Pace - US Remote in Pittsburgh, Pennsylvania
Professional Services Consultant - EPS Pace - US Remote
Location Pittsburgh, PA
Tracking # 5071
# of Openings 1
WE are Self-starters , WE are Passionate , WE are Relationship builders , WE are Innovative , We are Nimble , and WE are Transparent …WE are SPRINTers ! We believe in challenging you, then providing you the room and flexibility to deliver.
EFI is looking for a Professional Services Consultant to join our EPS Business Unit on theMidmarket Print Suiteteam. The successful candidate can be located anywhere in North America near an airport.
The Professional Services Consultant will be responsible for providing professional services to new and existing EFI customers within theMidmarket. Services can include requirements gathering, analysis, solution configuration, training, consulting, and project management. Services are provided both at client site and via phone, email and Internet. This position is a telecommute role and could be located anywhere within the US.
Principal Duties and Responsibilities
Deliver professional services around the setup and use of EFI's Midmarket Print Suite (Pace and related components)
Provide end-user training to office and plant personnel
Ensure client issues are identified quickly, forwarded to the proper resources and resolved in a timely manner to ensure key project milestones are met
Work with EFI clients to analyze and interpret business requirements, provide customized solutions within the core product while offering industry best practices.
Organize and schedule client customization deliverables as required by EFI client Professional Services projects.
Provide ERP and industry specific knowledge transfer utilizing EFI consulting methodology and documentation.
Assist teammates with issues to ensure project objectives are being met.
Be an Ambassador of EFI
Prior experience with EFI Pace
Printing Industry Experience
Excellent organizational, communication, written and problem solving skills
Excellent Presentation skills
Experience with computer operating systems
Experience with relational databases
Must be able to manage multiple priorities and obligations
Bachelor’s degree in Graphic Communications (Printing), Computer Science/Engineering, or equivalent experience
Travel expectation is up to 75 percent
Four or more years experience providing professional services within the printing industry
We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business.
EFI is an “Affirmative Action/EEO/Protected Veteran/Disabled Employer”