GENERAL PURPOSE:

Manages the daily operation of assigned sectors of the University's Parking department. Directly supervises the performance of staff assigned to a variety of essential posts. Reports directly to the Operations Manager, reporting any service-related problems.

JOB DUTIES AND RESPONSIBILITIES:

1. Supervises assigned staff. Organizes schedules and assigns work on a daily basis to ensure efficiency and operational performance. Issues daily operational briefings to keep all staff current on any changes to policy or procedure, makes aware of any special events or disruptions to operations. Conducts monthly staff meetings.

2. Manages staff performance to include spot checking various assigned work/posts. Investigates attendance, performance, and other work rule infractions and issues appropriate discipline following University policy. Works closely with trainers, reporting observations of both good and poor technique and/or operation. Works closely with all staff in assigned sector to further direct performance.

3. Assist staff and other departments to ensure quality service and fulfillment of department service obligations. Works closely with the patrons, both external and internal, to resolve customer service issues. Interviews and hires candidates for employment by the University's Parking department. Ensures a consistent Safety Culture throughout the locations that incorporate operations and emphasizes the team approach and individual responsibility of all employees to achieve common goals. Ensures safety regulations are being observed.

4. Performs necessary operations duties; accident and injury investigation in compliance with University and department regulations, conducts lot usage surveys and analyze for staffing needs. Oversees cash handling, including closing procedures, fund prep, distribution, reconciliation and resolution of discrepancies. Responsible for maintaining and ordering supplies to meet operational needs. Assists with and oversees parking and department equipment use and maintenance.

Other duties as assigned.

QUALIFICATIONS:

High School diploma or equivalent required. 1 year of relevant experience preferred or equivalent combination of education and experience. Excellent interpersonal and communication (written and oral skills) required. Knowledge of data entry and ability to work with mainframe and computer applications and programs preferred. Clear valid NYS driver's license preferred (no more than 3 points), drug test is mandatory due to driving vehicles and police check required. MVD reviewed and recommendations by Risk Management Department. Non physical required with Hep B shot due to customer/patient contact.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

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Location: Central Administration
Full/Part Time: Full-Time
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