Who We Are /More than 30 years ago, 3D Systems brought the innovation of 3D printing to the manufacturing industry. Today, as the leading additive manufacturing solutions partner, we bring innovation, performance, and reliability to every interaction - empowering our customers to create products and business models never before possible. 3D Systems’ solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods./ What We Are Looking For The Field Service Engineer ensures optimum operational performance for hardware related to 3D Printers installed at customer sites. They deliver technical service to customers including installation, relocation, repair and preventative maintenance. This is an off-site role covering the Midwest Region. Ideal candidate location will be in Minnesota and/or surrounding area. JOB RESPONSIBILITIES: * Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer. * Comprehend and analyze unique customer configurations, including materials and software employed. * Assess customers' proficiency, capability, and willingness to perform self-maintenance. * Execute preventive maintenance tasks as directed by the Service Manager. * Recognize and appreciate the overall business value of customers to 3D Systems. * Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience. * Ability to explain and emphasize the value of potential upgrades to customers. * In-depth knowledge of the complete 3D Systems material portfolio, with the ability to communicate the advantages of different materials. * Insight into how customers utilize the product to tailor service accordingly. * Awareness of specific customer requirements to enhance service delivery. * Understanding of the financial implications of system failures for customers. * Adherence to proper customer etiquette and professional communication skills. * Knowledge of appropriate attire and protocol for various environments, including offices, labs, and manufacturing facilities. * Effective communication during site visits, including proper exit communication. * Proficient use of tools such as Oscilloscope, Multi-meter, Laser Power Meters, and Vacuum Gauges. Qualifications: * High school required; AA degree from a technical school or equivalent training preferred * 2 years related experience in troubleshooting, configuration, installation and repair of electronic systems * Must be proficient in MS Office * Solid knowledge of electro/mechanical device repair with attention to detail * Requires skills in organization, problem solving, and customer relations * Ability to speak effectively before customers and act in an advisory capacity * Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists * Ability to work effectively and efficiently under tight deadlines with multiple interruptions * Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals * Travel required, reliable transportation, valid driver’s license and clean driving record. Must be able to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled incorrectly, can cause health hazards/injuries. Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Title: Field Service Engineer - Minnesota Region Location: SC-Rock Hill Requisition ID: 2400000D