About us

At Crowne Plaza Hotels & Resorts, we're all business...mostly!

You could be joining a global company and just one day be working at one of our 5,000 hotels in nearly 100 countries around the world!

Our Front Office department is the heart and centre of the hotel and you could be joining this great team as a Duty Manage r with us!

Your day to day

As a Duty Manager, you’ll be a jack of all trades and your responsibilities include, but are not limited to:

• Use leadership to lead everyday activity, plan and assign work;

• Handle all guest inquiries and concerns in an efficient manner with the aim of satisfying the guest before they leave the hotel, ensuring prompt follow up to resolve and issues when required;

• Use a leadership style that creates a positive environment where colleagues are motivated to deliver consistently high standards of service;

• Assist the Front Office Manager with all requests and complete designated tasks as required;

• Provide an outstanding level of guest service - you'll be happy to help with guest requests and directions.

There is so much more to this role than what is listed above. Are you interested yet?

Why not apply now and you could come in and hear all about it from our team first hand!

What we need from you

• At least 2 years related experience or an equivalent combination of education and experience;

• Ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company;

• Tertiary qualification in Hotel Management, Front office, or related field is preferred;

• General Managers License;

• Problem solving abilities;

• Ability to work with hotel property management systems (Opera).

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including;

• Paid birthday leave;

• Enhanced parental leave;

• Proactive health days;

• Free meals whilst on duty;

• Discounted car parking in the heart of the city.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. Other benefits that you will receive during each shift include free duty meals and uniform provided and laundered.

Please note that we will only consider candidates who can prove their valid rights to live and work in New Zealand.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.