Summary In support of the Operations Support Directorate, the Information Technology Specialist (Applications Software) supports and assist the advancement of automation and efficiency in our digital landscape. With a primary focus on SharePoint development and cutting-edge application creation, this role excels in optimizing processes for a more streamlined and productive environment. Responsibilities The Information Technology (IT) Specialist (Applications Software) performs a mixture of routine and multiple and varying assignments under the limited direction of a manager, project/program manager, team leader, or more experienced technical specialist. Typical assignments may include limited system development; collecting, recording and analyzing data/information; identifying problems; performing investigation and inspection activities; and initiating compliance and enforcement actions. Acts as an individual contributor and/or member of a team to support the architecture and development of SharePoint solutions, innovative applications to enhance operational workflows, and leveraging automation to drive efficiency gains. Applies experience and detailed technical knowledge of the design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software to plan and accomplish assignments. Possesses understanding of the software development life-cycle, including requirements analysis, design, testing, integration, deployment, and maintenance. Applies troubleshooting and analytical skills when interacting with stakeholders to diagnose and resolve issues while maintaining the confidentiality of information. Engages in continuous learning to stay current with latest technologies and standards involving web development to accomplish organizational objectives. Collects, records, and analyzes information to assists more experience specialists with the designs and developments of software solutions including applications, web parts, features, content types, and other constructs. Assists in customizing commercial off the shelf (COTS) solutions to meet government customer needs and requirements; ensures the delivery of application software services conforms to policies, principles, and practices. Work with customers at all levels of technical ability to assist with requirements, customization, and development of intranet or internet sites. Assists with SharePoint administration, future enhancements, service packs/updates and upgrades, and best practices for maintaining the environments. Assists in customizes and optimizes SharePoint Online sites, incorporating modern web parts. Analyzes systems requirements to support the redefining and translating requirements into application models. Collects and analyzes system data to aid in the design of data models in Dataverse or similar technologies for ensuring data integrity and performance. Performs investigation and inspections activities of new and emerging developments in the web services area. Assists in the planning and coordinating of testing, modification, and implementation of tested technologies. Demonstrates some independence in planning time and using assigned resources to accomplish assignments and small projects. Works collaboratively with a team or individually on assigned projects to meet deadlines and deliverables. Established policies/procedures provide guidance for most assignments but allow some discretion to select the most appropriate approach. Typically receives guidance on selecting approach from a manager, project/program manager, team leader, or more experienced technical specialist. May provide recommendations to improve work processes. Contacts are primarily internal to the organizational unit, major subdivision, and ATO, with some contact with customers and external organizations. Contacts are typically intended to share information, provide data and/or written analyses, and discuss the statuses of assignments. In some technical areas, may have regular contact with customers and/or external organizations. Established policies/procedures provide guidance for most assignments but allow some discretion to select the most appropriate approach. Regularly refers problems and work issues to a manager, project/program manager, team leader, or more experienced technical specialist. Requirements Conditions of Employment We are not accepting applications from noncitizens. Qualifications To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to FV-G, FG/GS-11 in the Federal Service. Specialized experience is experience that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position. Specialized experience is defined as: Experience in analyzing systems requirements, performing investigative activities and initiating compliance and enforcement actions. Qualifications must be met by the closing date of this vacancy announcement. Applicants should include examples of specialized experience in their Work History. Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE. You may be asked to provide evidence or documentation that you have this type of experience later in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification. Education Education cannot be substituted for experience. Additional Information We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required. The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family. Leave Enhancement: FAA organizations may offer enhanced annual leave accrual to newly appointed or reappointed employees. In order to receive consideration for such a benefit, applicants' prior non-Federal service or active duty uniformed service must directly relate to the duties of the position to which appointed. Granting enhanced annual leave is at the sole discretion of the hiring organization, and granting such benefit is not an entitlement nor guaranteed to any newly hired employee. As part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each KSA. In lieu of providing a KSA narrative response in the text box listed below each KSA in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate. Eligible applicants meeting the minimum qualification requirements may be further evaluated on the Knowledge, Skills and Abilities (KSA) listed in the announcement. Based on this evaluation, applicants will be placed in one of the following categories: score order, category grouping, or alphabetical order and referred to the selecting official for consideration. AFSCME Bargaining Unit, Article 42, SECTION 13 states: If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed This Level 6 (High Risk; Public Trust) position requires favorable adjudication of a Background Investigation (BI) background investigation prior to appointment, unless a waiver is obtained. This is a bargaining unit position. This position is represented by AFSCME Local 1653. Links to Important Information: Locality Pay , COLA