Managed Services Engineer - Ventura County (On-site)

California (Remote)

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• About CentralSquare Technologies

  CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient.

  Job Description

What We’re About

At CentralSquare, you’ll get the opportunity to work in a collaborative environment within a company that builds complex web-based enterprise applications for our Public Servants across North America.

Looking to grow your career? That’s great! We believe in growing and cultivating careers here. There is plenty of room for growth for motivated people.

Hard work should be rewarded. We are committed to providing competitive compensation with a great benefits package, including tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Our flexible work environment also enables you to take advantage of an excellent work-life balance whether you are in office or working remotely.

Job Description

CentralSquare is a leading provider of managed services, specializing in delivering cutting-edge solutions for public safety organizations. We are currently seeking a skilled and experienced Managed Service Engineer to join our team to manage our Enterprise Computer Aided Dispatch (CAD) application and interfaces at the Ventura County Fire Protection Department. The position will be working at the customer site in Ventura County, CA (165 Durley Ave, Camarillo CA 93010).

Responsibilities:

• Manages and maintains core CAD Enterprise products and related databases to ensure highest performance and quality of data.

• Understands and supports the structure of CAD, mobile and interfaces from an architectural aspect.

• Supports the disaster recovery framework:

• DR failover systems

• SQL Replication

• CAD Down procedures

• Backup facilities strategies

• Assists in mobile networking solutions and planning for the MDC mobile network.

• Ensures best practices are applied for CST Systems security from a networking and engineering perspective (within the center and mobility solutions).

• Participates in meetings as needed.

• Participates in the established ticketing system.

• Participates in the training for customer staff and self.

• Attends technical training offered by CentralSquare to maintain a current knowledge of CentralSquare’s applications.

• Adheres to and promotes CentralSquare core values, vision, ownership in action and honoring commitments.

  Skills & Requirements

Qualifications:

• Bachelor’s degree in Computer Science, Computer Engineering (or related field) or equivalent work experience.

• 5+ years of experience in a professional development/support position

• 3+ years of experience with C#/.NET programming

• Technical skills with knowledge of commonly used technology, concepts, practices and procedures of windows-based computer software and hardware.

• Proficient in writing SQL queries and stored procedures

• Understanding of networking, TCP/IP protocol, and routing configuration.

• Experience creating or administering a large LAN/WAN environment.

• Understanding and experience managing a VM server environment.

• Must have knowledge of recent versions of Microsoft Windows, Server and SQL

• Experience managing Cloud-based applications is helpful but not required.

• Experience in the public safety industry/EMS is helpful but not required.

• Experience in complex Enterprise software is helpful but not required.

• First rate-interpersonal skills, positive client service skills, problem solving skills and writing skills necessary.

• Ability to handle multiple tasks concurrently, prioritizing and accurately completing items in a timely manner while in a potentially stressful environment.

• Be a self-starter and able to work independently as well as part of a team.

• Must possess demonstrated analytical an organizational skill and be able to resolve complex application problems.

One more thing: Extended skill sets are welcome and encouraged so don’t be afraid to send us your resume even if you are a bit uncertain.

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