In some phone-based customer service roles, your work is seen as just answering a call, but at Bright Horizons we know the work that you do is important and critical to our success. You’ll not only have an opportunity to make a positive impact through your passion for helping people, but you’ll have a chance to learn and grow in an incredible work environment where teamwork is valued and fun is encouraged

Bright Horizons has been named by FORTUNE magazine numerous times as one of the “100 Best Companies to Work For” because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored a Center of Excellence and named one of the Top 50 Call Centers in North America, which says a lot for the amazing people we have working here

As an Enrollment Specialist/Customer Care Specialist you will be working on our Enrollment Team responding to parents seeking full or part time care in a Full Service Bright Horizons center. As the first contact for parents, these specialists are required to display a positive upbeat demeanor as they are explaining the value of visiting their Bright Horizons center of choice. Showing empathy to parents who are hesitant to leave their child after maternity leave or are concerned that their preschoolers will not adjust to center care is an important skill for this position. Soft sales skills and an ability to effectively promote our childcare centers are desired as our goal is to increase the number of families visiting our centers. Being able to assess each family’s needs and respond to them accordingly through professional and engaging conversations is necessary.

What you will be doing:

• Responding to parent inquiries assessing their childcare needs and promoting Bright Horizons’ childcare centers.

• Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.

• Maintaining a high-level of customer satisfaction with both internal and external customers.

• Answering incoming calls in a timely manner as identified by service level standards.

• Meeting minimum performance standards.

• Maintaining a high-level of customer satisfaction.

Compensation for this role $18.75/hour

Compensation Range: $18.75/hour

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Passion, Potential, and Possibilities

All three await you in a Bright Horizons ® career. Whether you work in one of our child care centers, a corporate office, or a family’s home, you’ll be part of a company named 20 times as one of FORTUNE’s “100 Best Companies to Work For.” (https://youtu.be/IkTDOR2cFHA) ​​​​​​​Join a team driven to make a difference, one child, one family, and one organization at a time. Come build a brighter future with us .